DUUKA

Terms of Service

Last updated: 1 August 2026

These Terms of Service (“Terms”) govern your access to and use of Duuka’s websites, apps and business management software (the “Services”). By creating an account or using Duuka, you agree to these Terms.

1. The Services

Duuka provides cloud software for business operations such as POS and sales tracking, inventory, customer loyalty, ecommerce, marketplace features, reports, staff roles, marketing tools and AI-assisted insights. Features may change as we improve the product.

2. Eligibility and accounts

You must be able to form a binding contract under Kenyan law. You are responsible for the accuracy of registration details, for all activity under your account, and for keeping passwords and staff access secure. Notify us promptly of unauthorised use.

3. Subscriptions and fees

Paid plans are billed according to the pricing shown at signup or in your account (for example monthly or yearly). Fees are generally non-refundable except where required by law or expressly stated by Duuka. We may change pricing with reasonable notice for the next billing period. Failure to pay may result in suspension or limited access.

4. Your business data

You retain ownership of content and data you upload (“Business Data”). You grant Duuka a limited licence to host, process and display Business Data only as needed to provide and secure the Services, including AI features that analyse your own business patterns. We do not claim ownership of your products, customer lists or sales records.

5. Acceptable use

You agree not to:

  • Use the Services for unlawful, fraudulent or harmful activity.
  • Attempt to break security, scrape without permission, or reverse engineer the Services except as allowed by law.
  • Upload malware or content that infringes others’ rights.
  • Resell or white-label the Services without our written consent.
  • Misrepresent Duuka as collecting customer payments on your behalf when it does not.

6. Payments from your customers

Unless a specific Duuka product expressly states otherwise, Duuka does not collect or hold payments from your end customers. You receive funds into your own M-Pesa, bank, cash or card channels. You are responsible for tax, receipting and compliance related to your sales.

7. AI features

AI insights are tools to support decisions, not a substitute for your judgement. Outputs may be incomplete or incorrect. You remain responsible for business decisions, stock actions and how you treat staff or customers based on those insights.

8. Third-party services

The Services may link to or integrate with third parties (for example payment networks, messaging or advertising). Their terms and privacy practices apply to those services. Duuka is not responsible for third-party outages or policies outside our control.

9. Intellectual property

Duuka, its logos, software, designs and documentation are owned by Duuka or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Services during an active subscription, subject to these Terms.

10. Availability and support

We aim for reliable uptime but do not guarantee uninterrupted access. Planned maintenance and events beyond our reasonable control may affect availability. Support is available via the channels published on duuka.cloud.

11. Suspension and termination

You may cancel according to your plan rules. We may suspend or end access if you breach these Terms, fail to pay, or create risk to the platform or other users. On termination, your right to use the Services stops. We may delete or retain Business Data as described in our Privacy Policy and applicable law.

12. Disclaimers

The Services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose and non-infringement, except where such disclaimers are not allowed.

13. Limitation of liability

To the fullest extent permitted by Kenyan law, Duuka is not liable for indirect, incidental, special, consequential or lost-profit damages, or for loss of data arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the fees you paid to Duuka for the Services in the three (3) months before the claim.

14. Indemnity

You agree to indemnify Duuka against claims arising from your Business Data, your misuse of the Services, or your violation of these Terms or applicable law.

15. Governing law

These Terms are governed by the laws of Kenya. Courts in Kenya have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply.

16. Changes

We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes may be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance.

17. Contact

Duuka · The Promenade Westlands, Nairobi · hello@duuka.cloud · 0716 101 084.